Contact
Questions about your order, your curls, or anything else — we read every message.
Email us
We reply within 24 hours, Monday through Friday. Weekend messages get answered Monday morning.
Before you write, these might help
Where is my order?
You'll get a tracking link by email as soon as your set ships, usually within 1–2 business days of ordering. If it's been longer than that, email us and we'll chase it down.
I want to return it.
You have 30 days from delivery. Email us and we'll take care of it — see our refund policy for the details.
Will it work on my hair?
Probably — it works on most hair types as long as your hair reaches your shoulders. Tell us about your hair and we'll give you a straight answer.
Wholesale, press, or partnerships
Same address: support@zolas.store. Put what it's about in the subject line and it'll get to the right place faster.